Frequently Asked Questions
Three categories of questions from customers
We find customers' frequently asked questions generally fall into three categories, as covered in this document:
- A. Customer service questions
- B. Product questions
- C. Technical questions.
If you have questions that are outside of these three categories, or if you would like more information about any of the issues in these three categories, you are warmly invited to contact us to discuss them further:
- phone us on 1300 554 685 or
- use the Chat function on the website www.ewelders.com.au or
- email us at [email protected]
A. Common customer service questions
What are my payment options?
Our shopping cart and check-out system is extremely safe and secure, and offers you great flexibility. Your have the following payment options when purchasing any eWelders Product:
- Pay by Mastercard, or Visa Pay through our secure PayPal Express Checkout System
- Pay by cheque or money order
- Pay using our bank deposit express service
- Pay using your credit card over the phone
Our Paypal express system allows you to securely and instantly pay by Mastercard of Visa. These payments will be processed straight away and your order shipped within 24 hours.
Cheques and money order
Simply give us a call on 1300 554 685 and we will manually place your order. Once your cheque or money order has been recieved and cleared in our account we will we will ship the products to your door immediately.
Is my credit card payment secure?
When purchasing from Ewelders your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. It is said that 128-bit SSL encryption takes at least one trillion years to break. You can therefore pay using our Paypal Express credit card checkout system knowing that eWelders is using the absolute industry leading security standards.
What if I don’t want to give enter my credit card on the internet?
That’s fine. This will not stop you being able to purchase our great value products. eWelders accepts cheques or money order (see details of how to pay for your product using this method above). We can also accept credit card payments over the phone and will destroy all credit card details immediately once your payment is processed. Simply contact us on 1300 554 685 to pay by credit card over the phone.
Alternatively, you can pay using our bank deposit express service. Simply select ‘bank tranfer payment’ and you will be provided with eWelders bank account details. You can then pay for you product using an electronic funds transfer. You will be advised what to enter in the reference section so we know the payment has come from you. We will ship the product within 24 hours of receiving the payment.
What do I do it if I have a warranty issue?
Our Warranty section contains detailed information on what to do if you believe you have encountered a warranty issue on your product.
How will the delivery of my product occur?
Click on our Shipping section to read about how we will deliver the product to your door.
Many of our customer testimonials vouch for the speed and accuracy of our delivery system.
What are the advantages of buying with eWelders compared to an internet auction site?
eWelders gives you the best of both worlds. We have developed an extremely efficient but professional business model containing minimal overheads. This allows you to buy at discounted prices. But you can also shop with the confidence of knowing that we are a registered Australian Business and hold accounts with all of our highly reputable suppliers whose products we sell. Therefore, we can still offer you the type of service you would get at your traditional offline shop.
For example, if you have technical questions, warranty questions or any other questions you can call us, and we will help answer your questions and resolve your issues. We are also a fully equipped eCommerce store and we have gone to significant effort to make sure our site gives you detailed information on the products you are purchasing. Our site has includes pictures, informations, specifications and overviews for all of our welders to help you make the right choice.
eWelders also offers you a significant amount of other informations such as a Learning Centre and user guides to help you make a good choice when purchasing your welding product. We pride ourselves on offering this high-level of customer service because your ongoing business and your recommendations are important to us.
Unfortunately, you will get this level of support when purchasing welding products from internet auction and trading sites. The sellers trading on these sites are not always registered Australian Businesses and do not always have retail accounts with the suppliers, whose products they sell.
It is rare that these sellers are willing to answer any concerns you may have by phone. For this reason you can not be sure the auction site seller will be willing to help you if you have technical, warranty or any other questions. At eWelders, we can give you these assurances and that is one of the key advantages of shopping through a reputable eCommerce website such like ewelders.com.au.
B. Common product questions
As mentioned above, our site contains extensive information about each product, normally including detailed technical specifications provided by the manufacturer.
Can I trust eWelders products and manufacturers?
Yes! We are proud to say that we only work with leading Australian-based suppliers, which means no cheap imitations but only quality-tested products. Our manufacturers have many years of experience and their products are the best in the market.
Meet some of our major manufacturers:
C. Common technical questions about welding
What welding processes do I need my welder to perform?
This is probably the most commonly asked question among beginner welders, and it is often the subject of confusion. But don’t be daunted when trying to to decide whether you need the TIG function, MIG function, MMA function or all three.
Welding is a complex skill but the following information will give you a basic overview of the main welding processes. Keep this information in mind when making your choice but If you require more detailed advice after reading this information, don’t hesitate to give us a call and we can assist further with advice in choosing your welder. It is important to note, that no one welding process is perfect for all welding applications, so if you’re looking to perform a versatile range of applications, you may wish to purchase a multi-purpose welder, capable of performing MIG, TIG and MMA function.Click here to view our multi-purpose range.
Here is a basic guide to the three main welding processes, MMA, TIG and MIG:
MMA (Stick/Arc) Welding
MMA welders use an electric current flowing from a gap between the metal and the welding stick, also known as an arc-welding electrode. This form of welding is great for welding most alloys or joints. It can be used indoors and outdoors and is a good choice if you plan to weld in potentially windy conditions. It is effective on rusty and dirty metals.
A key to Stick welding is learning to strike and maintain an arc. This can be a challenge but once mastered it is a very effective form of welding on many metals. It is generally suitable for welding metals no thinner than 1.02mm (18-gauge). Welds should be cleaned upon completion. It is an economical form of welding and is great for welding thicker metals of 6mm or more. It is a good choice for farmers, hobbyists and home maintenance chores.
Key MMA welding points
- Great for windy conditions
- Effective on thicker metals
- Effective for welding dirty or rusty metals
- Good for general DIY jobs, home maintenance and farmers.
TIG welding is an arc welding process. It uses a non-consumable Tungsten Electrode to produce the weld. This weld area is protected from contamination by a shielding gas, along with a filler metal. TIG is an extremely precise form of welding and gives the welders great control and stronger welds than other processes.
It is most commonly used to weld thin sections metals, including alloy steel, and stainless steel, because of the precision it gives the welder. It is also an ideal process for non-ferrous metals such as aluminum, magnesium, and copper alloys. It is a more complex form of welding and will require more time to master. But once you’ve got the hang of TIG welding it is a brilliant process.
Key TIG welding points
- Extremely precise, and produces strong welds
- Precise results on thin metals.
- Ideal for allow steel, stainless steel, aluminum, magnesium, copper alloys.
MIG welders use a wire welding electrode on a spool. The spool is fed automatically at a constant pre-selected speed. The arc, created by an electrical current between the base metal and the wire, melts the wire and joins it together with your base metal.
MIG welding is clean, and it is great for thin and thicker metals. It is easy to master as long as you don’t rush in without doing your research. MIG welding is effective on a wide range of metals including steel, aluminum and stainless steel. It is effective on metals as thin as 0.4mm
Key MIG welding points
- Easy process to master Very clean welds
- Effective on a wide range of metals including steel, aluminum and stainless steel
- Great process for welding thin metals with precision
Metals chart. This chart provides you with a useful guide of which processes are suited to different metals.
|Exotic (Magnes, Titanium)||•|
Which type of consumables should I buy?
This is another extremely common welding question. Luckily, we’ve made it easy for you. eWedlers’ offers a massive mange of consumables and we have clearly divided our products up into categories and sub-categories, which make it easy for you to find what you want. For example, if you require a MIG Wire for welding stainless steel, simply browse our Consumables section, then visit our Mig Wire product page and then browse our Stainless Steel Wire products. Each of these sections contain descriptions to help you make your choice. If you require additional advice pick up the phone, we’ll help you.
What safety equipment will you need?
Safety should be the upmost priority for any welder and this includes wearing the appropriate protective equipment when you weld. Here is some safety equipment you should wear before commencing any welding project.
Gloves: It is imperative that you use a specialised set of welding gloves whenever you weld. As you will see when you visit eWelders’ gloves page here, they are not expensive but they do play a crucial role in the protection your hands, because welding gloves are made from leather and are flame resistant. Do not use ordinary gardening gloves, or cheap cotton gloves when you weld.
Helmet: You are going to need to protect your eyes, and your whole face when you weld. Without a hemet you risk damaging your eyes due to exposure to the extremely bright ultraviolet light which occur during a weld. You also risk burns to your face from sparks that fly up off the metal as you weld. Again, a welding helmet can be purchased inexpensively at eWelders.com.au helmets page. For beginner welders, we recommend you buy an auto-darkening helmet. The helmet will automatically darken once you strike your welding arc far quicker than you can blink your eyes. This will allow you to be able to see what you are doing before you strike the arc and be 100% protected once you've struck your arc and begin your weld.
Jacket: Like your gloves, it is important to invest in a specialist welding jacket because welding jackets, unlike many general jackets, are non-flamable. Once again, eWelders.com.au has a good range of well-priced jackets for you to browse here.
How much output power does my welder have?
There are various ways of classifying a welder’s ‘size’ or output power level. One simple way to gauge the welder’s size if to check its duty cycle within our specifications information. eWelders has included specifications for all of its welders to make sure you have detailed information on the product before you purchase it. The duty specification will tell you how many minutes out of a 10 minute cycle the welder can operate at a particular amperage. For example, Uni-Mig’s MIG-TIG-MMA 190 inverter can weld MIG and TIG process. When in MIG mode the welder can deliver 175amps of welding output at a 35% duty cycle. This means it can weld continuously for three-and-a-half minutes at 175amps. It must then be left to cool down for the remainder of the 10 minutes cycle (six-and-a-half minutes) to avoid overheating.
Got any other questions? Give us a call 1300 554 685, or email us on [email protected], or use the Chat function on our website www.ewelders.com.au